Last updated: 4 September 2026
This Privacy Policy explains how RentFind and Landlordey may collect, use, store, disclose and protect information in connection with the property marketplace, landlord portal, listing services and related website features.
1. Information we may collect
- Name and account information.
- Email address and telephone number.
- Landlord or advertiser profile information.
- Property descriptions, prices, locations, facilities and listing details.
- Property photographs and other files submitted for listings.
- Messages, enquiries, reports and support communications.
- Payment references and transaction status supplied by payment providers.
- Technical information such as device, browser, IP-related security data, logs and usage information.
- Location information where a user voluntarily enables a relevant location feature.
2. How information is used
Information may be used to create and authenticate accounts, publish and manage listings, provide search and discovery, connect users when they choose to communicate, process relevant payments, prevent fraud and abuse, maintain security, troubleshoot faults, analyze performance, improve features and comply with legal obligations.
3. Public listing information
Information deliberately submitted as part of a published listing may become publicly visible, including property details, photographs, approximate or exact location information selected by the advertiser and contact details the advertiser chooses to publish. Users should not publish sensitive information unnecessarily.
4. Security
We use reasonable technical and organizational measures intended to protect information. Passwords are processed using password-hashing mechanisms and authentication tokens are used for signed-in sessions. No internet-connected system can guarantee absolute security, so users should protect their credentials and report suspected compromise promptly.
5. Cookies, storage and similar technologies
The websites may use cookies, browser storage and related technologies for authentication, preferences, functionality, security, analytics and advertising where enabled. Clearing browser storage may sign a user out or remove saved preferences.
6. Service providers
Depending on enabled features, information may be processed by hosting, database, storage, mapping, analytics, communications, advertising and payment service providers. These providers may process information only as necessary for their services or under their applicable terms and privacy policies.
7. Payments
Where M-Pesa, PayPal or another payment method is available, payment information may be processed by the relevant provider. Users should review the provider's applicable privacy and transaction terms. The websites do not ask users to enter secret API credentials into ordinary website forms.
8. Data retention
Information may be retained for as long as reasonably necessary to provide services, maintain account and transaction records, prevent fraud, protect the platform, resolve disputes, meet legal obligations and maintain legitimate business records. Retention may vary according to the type and purpose of information.
9. Disclosure and lawful requests
Information may be disclosed where necessary to provide a requested service, protect users or the platform, investigate suspected fraud or abuse, process transactions, enforce platform rules, or comply with applicable law, court orders or lawful governmental requests.
10. User choices and requests
Users may contact RentFind or Landlordey to request assistance with account information, correction or deletion, subject to legitimate security, operational and legal requirements. Public listing information may remain available where required for platform integrity, dispute resolution or other legitimate purposes.
11. Children's privacy
The property marketplace is intended for people who are legally able to enter the relevant property arrangements. We do not knowingly seek unnecessary personal information from children. If you believe a child has submitted personal information inappropriately, contact us so the matter can be reviewed.
12. Third-party websites
Links or integrations to third-party services are governed by those providers' own policies. We are not responsible for the privacy practices of independent third parties outside our control.
13. Changes
We may update this Privacy Policy as our services, technology or legal obligations change. The current version will be published on the relevant website.
14. Contact
Privacy requests and questions should be sent through the official contact channel published on RentFind or Landlordey.